Games stuttering without FPS dropping

[Shizuoo]

So, I have had this HP Pavilion gaming 15 for a couple of months now and it was working fine for the first 2 or 3 weeks and then all the games that I run on it started stuttering (the game freezes for about 1 second and then continues loading) without any dropping in FPS or ping.

I have tried reinstalling the Nvidia drivers and it didn't help. 

I'm not sure of what to do at this moment.

[The_Fossette]

@Shizuoo,

Welcome to the HP Support Community!

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, follow the below steps.

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.

If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Shizuoo]

Hey there

I have tried all what you have suggested above, however the problem still persists. The only difference is I can SOMETIMES notice a change in ping, so it goes from 50 to 120 and then back to 50 when the game starts stuttering and I kind of teleport from one point to another.

This doesn't always happen as the same thing happens, however without any ping spike.

[The_Fossette · Accepted solution]

@Shizuoo,

I recommend you perform a system restore back to the date when the computer was working fine.

Follow the steps in the below article to perform a system restore.

https://support.hp.com/in-en/document/c03327545

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Shizuoo]

Thanks for the reply.

I have actually attempeted to do that a couple of days ago, and the closest restore point was 3 weeks ago, which means the problem was still there.

After running some checks, it seems that for some reason I have some packet loss of about 4-12% whenever that teleportation happens. It shows obviously in CS;GO. What could be a way to solve that?

[The_Fossette]

@Shizuoo,

I recommend you perform a ping test and check whether there is latency.

Here is how it is done.

1. Click the Search icon (magnifying glass) in the bottom left-hand corner and type "cmd" into the search bar.
2. Select the Command Prompt app - it will be at the top of the list of search results as the best match.
3. A black box with a flashing cursor will open; this is the Command Prompt. Type “ping www.google.com” and then hit enter.

If there are no packets drop then I recommend you perform a reset on the computer following the steps in the below article.

https://support.hp.com/in-en/document/c04742289

If packets drop and there is high latency then it is an issue with the internet connection and I recommend you contact your ISP.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Shizuoo]

Resetting the laptop fixed the problem! Thanks for your efforts.

I just hope this won't pop up again in the future.

[sandytechy20]

@Shizuoo

I see that you were interacting with @The_Fossette. I'd like to help.

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.