Gaming Hub freezes up on Desktop

[Darknight7]

I own a HP Omen Plus gaming laptop (2022) running Windows 11. It seems that each time there is updates for Windows or Hp Software, something always goes wrong with either an application, game files or Windows itself after I have installed the updates. I had to reinstall files try to work out a solution to fix issues. Juist tired of all the hassles you have to fix after the updates. I now have an issue with the HP Gaming Hub it seems to freeze up once activated and I cannot click on any menu's even settings.  I have spent almost 5 hours try to resolve the issue and still cannot find a solution to resolve the issue. Has anyone out there have the same problem and found a solution that worked. Signing out Frustrated Gamer

[Garp_senchau]

@Darknight7, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Basic Steps

Start here if you haven’t already:

Restart Your Laptop (just in case)

Run OMEN Hub as Administrator

Right-click the icon > Run as administrator

Temporarily Disable Antivirus

Especially if you're using third-party AV software

Repair or Reset OMEN Gaming Hub

This can fix corrupt configurations:

Go to Settings > Apps > Installed apps

Search for OMEN Gaming Hub

Click > Advanced options

Click Repair (try launching it afterward)

If still broken, click Reset (resets all app data)

Reinstall OMEN Gaming Hub + Framework

This often helps:

Uninstall OMEN Gaming Hub from Settings > Apps

Uninstall OMEN SDK/OMEN Command Center SDK Package if listed

Reboot your laptop

Go to Microsoft Store and download OMEN Gaming Hub again

It should reinstall dependencies automatically (including the OMEN Gaming Hub Framework)

Check for Driver Issues

Outdated or incompatible drivers (GPU especially) can cause app freezes.

Update your graphics driver:

NVIDIA/AMD users: Use GeForce Experience or AMD Software

Update Windows (manually check)

Settings > Windows Update > Check for updates

Check for HP updates via:

HP Support Assistant

Or download latest drivers from HP’s support site

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,