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‎10-17-2022 11:46 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U8AV)
Operating System: Microsoft Windows 11

Hailew_0-1666071783033.png

Laptop randomly seems to crashs during browser usage/ gaming. Sometimes displays this error in event viewer. Drivers are all seemingly up to date, new 22H2 win 11.  What could be the issue and how do I fix it?

36 REPLIES 36

‎10-18-2022 03:44 AM

HP Recommended

Hello @Hailew 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current (basic) system configuration before we focus on the BSOD problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎10-18-2022 11:44 PM

HP Recommended

Hello, here is the required info,

Hailew_0-1666158147218.pngHailew_1-1666158181563.pngHailew_2-1666158222205.pngHailew_3-1666158245528.pngHailew_4-1666158260485.png

 

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‎10-19-2022 01:22 AM

HP Recommended

Hello @Hailew 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install

Intel Chipset Installation Utility and Driver

10.1.18950.8297 Rev.D0.6 MBMar 15, 2022Download

Intel Management Engine Interface (MEI) Driver

2210.2.80.0 Rev.E1.7 MBSep 5, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.D0.8 MBMar 15, 2022Download

 

(3) Restart Windows

(4) Download and install

Realtek High-Definition (HD) Audio Driver

6.0.9381.1 Rev.E199.8 MBSep 5, 2022Download

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1179 Rev.D1019.3 MBMar 15, 2022Download

OMEN Gaming Hub SDK Package

1.0.65 Rev.A38.7 MBSep 2, 2022Download

 

(5) Restart Windows

(6) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

 

ub6424_0-1666164109644.png

 

(7) Restart Windows

(8) Test your notebook

(9) Please report your results

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‎10-21-2022 01:19 AM

HP Recommended

Hello again,
The issue still persists, though it didn't happen for a day or so.

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‎10-21-2022 04:36 AM

HP Recommended

Hello @Hailew 

 

(1) Start Windows

(2) Please check <Windows integrity>

 

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(3) Please report your results ( of each command )

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‎10-21-2022 06:29 PM

HP Recommended

sfc /scannow

Hailew_0-1666396061323.png

msdt.exe /id WindowsUpdateDiagnostic

Hailew_1-1666398244542.png

 

Dism /Online /Cleanup-Image /ScanHealth

Hailew_2-1666398401475.png

Dism /Online /Cleanup-Image /CheckHealth

Hailew_3-1666398429989.png

Dism /Online /Cleanup-Image /RestoreHealth

Hailew_4-1666398545665.png

 

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‎10-21-2022 06:45 PM - edited ‎10-21-2022 06:46 PM

HP Recommended

Hello @Hailew 

Thanks for reporting !

 

(1) Repaired 

ub6424_0-1666399104647.png

 

(2) Repaired

ub6424_1-1666399189873.png

 

(3) Restart Windows !

(4) Please run <Windows Update> !

(5) Restart Windows

 

(6) Choose what you like and test

 10+ BEST GPU Benchmark Software for PC (Free/Paid) in 2022

or <start gaming>

 

(7) Does your notebook freezes and/or crashes ?

(8) Please report your results

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‎10-24-2022 02:28 AM - edited ‎10-24-2022 02:30 AM

HP Recommended

I still get crashes,  anything else i can do?

It's also worth noting that sometimes when i manually reboot when the system freezes indefinetly, a 502 CMOS error from BIOS pops up before launch - though it starts as usual.

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‎10-24-2022 03:07 AM

HP Recommended
@Hailew wrote:

I still get crashes,  anything else i can do?

It's also worth noting that sometimes when i manually reboot when the system freezes indefinetly, a 502 CMOS error from BIOS pops up before launch - though it starts as usual.

Hello @Hailew 

 

Before we decide whether you need a <new battery> or not ...

 

(1) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

 

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1666602419364.png

 

 (3) Please report your results

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