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‎10-25-2022 02:36 PM

HP Recommended
@Hailew wrote:

Ok, ill contact them.

Thank you for your help!

The pleasure is mine !

Keep me updated.

Good luck

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‎10-30-2022 03:13 AM - edited ‎10-30-2022 03:27 AM

HP Recommended

Hello again, I thought that before sending the laptop in for repairs it wouldn't hurt to run some diagnostics again, ran a memory diagnostic test and got these in my event viewer:

Hailew_0-1667120782812.png

Another error: + details of said error

Hailew_1-1667120820677.png

 ErrorSource3
  ApicId2
  MCABank12
  MciStat0xfe20004000081136
  MciAddr0x20acd7ec0
  MciMisc0x93042001886
  ErrorType9
  TransactionType1
  Participation256
  RequestType3
  MemorIO256
  MemHierarchyLvl2
  Timeout256
  OperationType256
  Channel256
  Length1067
  RawData435045521002FFFFFFFF040001000000020000002B040000151108001D0A16140000000000000000000000000000000000000000000000000000000000000000BDC407CF89B7184EB3C41F732CB57131FE6FF5E89C91C54CBA8865ABE14913BB2953DDC86DEBD801000000000000000000000000000000000000000000000000A0010000C00000000003000001000000ADCC7698B447DB4BB65E16F193C4F3DB0000000000000000000000000000000001000000000000000000000000000000000000000000000060020000800000000003000000000000B0A03EDC44A19747B95B53FA242B6E1D00000000000000000000000000000000010000000000000000000000000000000000000000000000E0020000240100000003000000000000011D1E8AF94257459C33565E5CC3F7E80000000000000000000000000000000001000000000000000000000000000000000000000000000004040000270000000003000000000000A13248C3C302524CA9F19F1D5D7723FC000000000000000000000000000000000300000000000000000000000000000000000000000000007F010000000000000002010100020000D10608000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000200000000000000000000000000000000000000000000000000000000000000000000000000000007000000000000000200000000000000D106080000081002BFFBFA7FFFFBEBBF0000000000000000000000000000000000000000000000000000000000000000F50157A5EFE3DE43AC72249B573FAD2C03000000000000009F008D2600000000C07ECD0A020000000000000000000000000000000000000000000000000000000300000001000000B13676DE6EEBD80102000000050000000000000000000000000000000C00000036110800400020FEC07ECD0A0200000086180042300900000000000002000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000130C000000000000000000000000000000000000000000000000000000010000000000000000000000FF00000000000000000000000000000000000000000000000000

I also figured out that this is not due to overheating as i thought before

could this lead to anything?

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‎10-30-2022 03:29 AM

HP Recommended

Hello @Hailew 

 

HP will definitely reinstall the Windows operating system. Do it yourself and see if the problem resolves itself.

 

(1) Backup < ALL > personal data (documents/pictures/videos etc...) to external <USB hard drive>

 

(2) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

 

Information: Your product number is supported: 4H277PA#ABG

 

ub6424_0-1667125707365.png

 

(3) Please report your results

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‎10-30-2022 05:43 AM

HP Recommended

Is reinstalling Windows the only option left?

Maybe I could send the minidump folder, perhaps it's a certain driver not running as expected

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‎10-30-2022 09:54 AM

HP Recommended
@Hailew wrote:

Is reinstalling Windows the only option left?

Maybe I could send the minidump folder, perhaps it's a certain driver not running as expected

Hello @Hailew 

Please send minidump at pastebin website.

 

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‎10-31-2022 02:00 AM - edited ‎10-31-2022 05:42 AM

HP Recommended

I've  only got one file, here it is

https://www.sendbig.com/view-files/?Id=708c27c9-9e26-dd88-a5a4-df1c81ed47ca

(Couldn't upload it to pastebin for some reason)

 

Recently I've been getting CLOCK_WATCHDOG_TIMEOUT errors, doesn't seem to be overheating though I am not too sure. I'll run some benchmark tests and let you know

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‎10-31-2022 05:47 AM

HP Recommended

Hello @Hailew 

 

I checked the dump. It is unclear what triggered this error. The cause could be a temporary hardware error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

 

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎10-31-2022 10:52 PM

HP Recommended

I ran the test for a total of 11 hours or so - no errors, everything is in order. I also ran Heavyload for a couple hours, CPU and GPU and RAM were on max usage, temperatures from 70 to 90 °C, no crashes. I ran the test without any external cooling.

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‎11-01-2022 01:40 AM

HP Recommended

Hello @Hailew 

Thanks for reporting.

 

Keep me updated if you get another BSOD.

 

Kind regards

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‎11-04-2022 11:41 PM

HP Recommended

CLOCK_WATCHDOG_TIMETOUT errors, at least they are shown this time.
I feel like the issue is with the drivers.
Could my device be not compatible with the new drivers?

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