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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-24-2022 03:10 AM

HP Recommended

I got this, is this connected with the crashes or is this a separate issue?

Hailew_0-1666602637990.png

 

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‎10-24-2022 03:14 AM

HP Recommended

Hello @Hailew 

 

As I wrote before please click on "Show advanced information" and send screenshot please.

ub6424_0-1666602828961.png

 

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‎10-24-2022 03:32 AM

HP Recommended

Here's the advanced info 

Hailew_0-1666603949830.png

 

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‎10-24-2022 04:14 AM

HP Recommended

Hello @Hailew 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1666606429312.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Restart notebook

(8) Please report your results

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‎10-24-2022 04:16 AM

HP Recommended

Hello @Hailew 

 

When the battery calibration is completed ...

 

(1) Start <HP Support Assistant>

- Run <Battery Check>

- Click on --->>> <Show advanced information>

--->>> Send screenshot

 

ub6424_0-1666606546244.png

 

 (2) Please report your results

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‎10-24-2022 11:30 PM - edited ‎10-24-2022 11:39 PM

HP Recommended

Here's the new result:

Hailew_0-1666675689220.png

Though I Haven't tested whether it crashes yet
UPD: Still crashes

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‎10-25-2022 04:50 AM

HP Recommended
@Hailew wrote:

...

UPD: Still crashes

Hello @Hailew 

Do you have valid HP warranty ?

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‎10-25-2022 05:53 AM

HP Recommended

Yes, I do

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‎10-25-2022 08:07 AM

HP Recommended

Hello @Hailew 

 

@Hailew wrote:

Yes, I do

My options are exhausted...

 

Recommendation and solution

HP warranty valid -> Contact HP Support for service repair. HP technican shoud fix it / BSOD analysis / HP driver update ...

( The HP Care Pack covers the defective battery, this does not apply to HP Standard Warranty )

 

Kind regards

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‎10-25-2022 02:16 PM

HP Recommended

Ok, ill contact them.

Thank you for your help!

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