Gaming Pavilion GeForce 1660 not working

[tez-pov]

Got my HP Gaming Pavillion 17 a few days and was wondering why none of nvidia stuff was working like the control panel. I then checked device manager and the Geforce 1660 TI Max Q is detected but when looking in properties it says its not working and give me a Code 43.

After that ive uninstalled the driver and it still doesnt work so i think its a hardware issue but I dont know that much about this stuff so i thought id see if anyone could tell me what the issue is.

[Photoray002]

Hello @tez-pov 

Code 43 indicates a Hardware issue. Just to clarify, you have already tried reinstalling the graphics driver and no luck, correct?

Did you use the one from HP? This is the latest from HP for that model... sp95695.exe

Also try this...

With the laptop off and plugged in to the power cord, press the power button and begin rapidly tapping the F2 key to open the UEFI Diagnostics tool menu before Windows starts. If it opens, navigate to Component Tests and run the Video tests.

First run the Video Memory Fast Check - 3-minute video memory test.

if no error is found, run the Video Memory Check - 20-minute memory test

The test may or may not find anything, but if it does find an error, it will be helpful when you speak to an agent for a warranty issue. Let me know the results.

[tez-pov]

Thanks for the suggestions @Photoray002

The linked file caused the laptop to blue screen and continuously restart until I used system restore. The diagnostics tool did not come up with any errors but unfortunately the issue still remains.

[Photoray002]

Two choices.

Since this is a brand new purchase (within a few weeks) can you return it to the store you purchased from for a replacement? This is the fasted method.

Or

I can have a Moderator have HP contact you for warranty help.

Let me know what you want to do.

[tez-pov]

I bought it straight from HP so I'd want to get it back to them.

[Photoray002]

I would try contacting the HP store you purchased from first for a complete new replacement.

If not, I can ask that an agent contact you here via the forum.

[Fox2121]

isn't weird that most GPU fails happens so often from the Nvidia / Update / etc.. ?, Maybe the hardware manufacture isn't compatible with the new software ?  

or It's a hardware failure from the manufacture ?

or the Nvidia GPU manufactured to not last long or something
Diagnosis are saying that everything is fine, but actually nope it's not when it comes to software..

Specially when this error acquire too much often through the years by looking into that through the internet >.> 

something not right..

[Photoray002]

@Fox2121  You could have a complete different issue. You reinstalled Windows from factory and even then, yours would not work and it happened 14 months after purchase. Could be very different issue than above, even though the result is similar.

Has HP contacted you yet?

[Fox2121]

No, nobody contacted me 😞

[Photoray002]

Ive put in the request again. Hopefully a different Moderator will respond this time.

IF no one does by the end of the day, go back to that other thread and let me know.