Getting 2-4 FPS in games except Roblox and Animal Jam

[Cupara]

I bought this laptop September 2022 and haven't had any issues until now. My daughter uses the laptop all the time to play games. Animal Jam and Roblox is the only 2 games where the FPS is high and remains high. All other games she only gets around 2-4 FPS causing it to lag real bad. I have uninstalled Omen Gaming Hub and updated the Nvidia graphics drivers then rebooted the laptop. The issue still remains.

[Rainbow23]

Hi @Cupara,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. On the My Dashboard tab, find your computer, and then click Updates.
3. Wait while HP Support Assistant analyzes the system.
4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
5. If prompted, restart the computer, and then close the tool.
   You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Cupara]

This increased it a little but still getting low FPS except in the games mentioned.

[Cupara]

Still need help with this please.

[Rainbow23]

Hi @Cupara,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!