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‎09-13-2023 05:48 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-s0000 (76T52AV)

Hello,

 

I bought this device 3 days ago and hyped for it. I installed drivers by Windows Update and Geforce Experience. I opened the game and it was stuck at 4-5 FPS. I don't know why.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2023 07:11 PM

HP Recommended

Hi @atoK_,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If your Victus By HP gaming laptop is experiencing low FPS (frames per second) while playing games, there could be several reasons for this issue. Here are some troubleshooting steps you can follow to diagnose and potentially resolve the problem.

 

  • Update Graphics Drivers: Ensure that you have the latest graphics drivers installed for your Nvidia GeForce GPU. Sometimes, Windows Update and GeForce Experience may not provide the most up-to-date drivers. Go to Nvidia's official website, find your GPU model, and download the latest drivers directly from there.
  • Power Mode: Check that your laptop is not running in a power-saving mode. Windows often defaults to power-saving settings when unplugged, which can limit the performance of your laptop. You can adjust this by going to Windows Settings > System > Power & sleep > Additional power settings and selecting a high-performance power plan.
  • Thermal Issues: Overheating can lead to performance throttling. Ensure that your laptop is placed on a hard, flat surface to allow for proper airflow. Consider using a laptop cooling pad to help with cooling.
  • Background Applications: Close any unnecessary background applications and processes that may be using system resources. This includes web browsers, streaming services, and other non-essential software.
  • Game Settings: Check the in-game graphics settings for the game you're playing. Lowering the graphical settings can significantly improve performance. Start with lower settings and gradually increase them until you find a balance between performance and visual quality that suits your preferences.
  • Windows Updates: Ensure that your operating system is up to date with the latest Windows updates. Sometimes, system updates can improve overall performance and compatibility.
  • BIOS/UEFI Update: Check if there are any BIOS/UEFI updates available for your laptop on the HP website. Sometimes, these updates can address hardware-related performance issues.
  • Nvidia Control Panel Settings: Open the Nvidia Control Panel and adjust 3D settings to optimize performance. You can set the preferred graphics processor to your Nvidia GPU and make other adjustments as needed.
  • Background Software: Make sure you don't have any background software or utilities running that may interfere with the game's performance, such as screen recording or overlay software.
  • Driver Conflicts: Ensure that there are no conflicts between different drivers or software. Sometimes, third-party software can interfere with gaming performance.
  • Hardware Issues: If none of the above solutions work, there may be a hardware issue with your laptop. 

 

By following these steps, you should be able to identify and address the issue causing low FPS in your games on your Victus By HP gaming laptop.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

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2 REPLIES 2

‎09-17-2023 07:11 PM

HP Recommended

Hi @atoK_,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If your Victus By HP gaming laptop is experiencing low FPS (frames per second) while playing games, there could be several reasons for this issue. Here are some troubleshooting steps you can follow to diagnose and potentially resolve the problem.

 

  • Update Graphics Drivers: Ensure that you have the latest graphics drivers installed for your Nvidia GeForce GPU. Sometimes, Windows Update and GeForce Experience may not provide the most up-to-date drivers. Go to Nvidia's official website, find your GPU model, and download the latest drivers directly from there.
  • Power Mode: Check that your laptop is not running in a power-saving mode. Windows often defaults to power-saving settings when unplugged, which can limit the performance of your laptop. You can adjust this by going to Windows Settings > System > Power & sleep > Additional power settings and selecting a high-performance power plan.
  • Thermal Issues: Overheating can lead to performance throttling. Ensure that your laptop is placed on a hard, flat surface to allow for proper airflow. Consider using a laptop cooling pad to help with cooling.
  • Background Applications: Close any unnecessary background applications and processes that may be using system resources. This includes web browsers, streaming services, and other non-essential software.
  • Game Settings: Check the in-game graphics settings for the game you're playing. Lowering the graphical settings can significantly improve performance. Start with lower settings and gradually increase them until you find a balance between performance and visual quality that suits your preferences.
  • Windows Updates: Ensure that your operating system is up to date with the latest Windows updates. Sometimes, system updates can improve overall performance and compatibility.
  • BIOS/UEFI Update: Check if there are any BIOS/UEFI updates available for your laptop on the HP website. Sometimes, these updates can address hardware-related performance issues.
  • Nvidia Control Panel Settings: Open the Nvidia Control Panel and adjust 3D settings to optimize performance. You can set the preferred graphics processor to your Nvidia GPU and make other adjustments as needed.
  • Background Software: Make sure you don't have any background software or utilities running that may interfere with the game's performance, such as screen recording or overlay software.
  • Driver Conflicts: Ensure that there are no conflicts between different drivers or software. Sometimes, third-party software can interfere with gaming performance.
  • Hardware Issues: If none of the above solutions work, there may be a hardware issue with your laptop. 

 

By following these steps, you should be able to identify and address the issue causing low FPS in your games on your Victus By HP gaming laptop.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎09-17-2023 11:12 PM

HP Recommended

I installed Windows 11 instead of Windows 10 and got all the drivers and it worked

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