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‎12-22-2023 09:56 PM - edited ‎12-30-2023 11:37 AM

HP Recommended
Product: Victus by HP Gaming Laptop 15-fa0000 (680A2AV)
Operating System: Microsoft Windows 11

Hi, my HP Victus 15 Laptop with NVidia GTX 1650, has been encountering an issue recently. Sometimes the graphics card is not detected when I check, it's showing that the component is not connected in the device manager. But other times, it is detected. At times when it does get detected after boot, during usage (random uses, once it happened when I was running a simple python program, another time this happened when the laptop was idle) sometimes the laptop reboots on its own and then on checking it shows that the graphics card is not detected. I have tried updating the drivers and all OS and optional updates are already done, but the issue still remains. This issue started only recently. I have not used the graphics card heavily, and there haven't been any heating issues.

Edit: Ok finally the error screen that happens just before rebooting on its own lasted long enough for me to read it, it is showing  'nvlddmkm' error. I turned off fast booting because i read in some articles that it can result in such errors but still this same issue persists, now showing 'video_dxgkrnl_fatal_error' . 

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