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charwell
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Graphics card error 43

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HP Omen 15
Microsoft Windows 10 (64-bit)

I have only had my HP Omen for a few weeks, and the first time I tried to switch to discrete graphics it gave me an error 43 code for the nvidia 2060rtx card. After doinn all updates for my computer, it finally worked but only for about 15 minutes before it crashed and gave me the same error 43 message again. Any help would be appreciated 

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The_Fossette
HP Support Agent
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@charwell

 

I reviewed your post and I understand that you are getting graphics driver error 43 on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • What is the product number of your computer?
  • When are you getting this error code? (Like when you play games or open an application/software)

 

Meanwhile, I recommend you update the BIOS, chipset, and graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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charwell
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Model no. : AX20ID2W  , HP Omen 15

I see the error code when I view the graphics card status in the device manager, it shows a yellow triangle next to the Nvidia card. When I switch to discrete graphics to play games, the screen is distorted b/c the graphics card isn’t being used/recognized by the computer. I have already updated everything possible, I spent hours on the phone with HP yesterday and walked through all possible solutions, to no avail. I even reinstalled windows and nothing helped.

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The_Fossette
HP Support Agent
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@charwell

 

Are you installing the graphics driver from the HP website?

 

Help me with the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Cheers!

The_Fossette
I am an HP Employee

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