Graphics driver crashed

[Rieziah0617]

Hello! Please can someone help me with my problemmm. My laptop keeps getting my graphics driver crash every time I open games like Valorant. I always get "Graphics driver crashed! Make sure your graphics drivers up to date". Last month I fixed this issue by updating my graphics driver using the NVIDIA app and no more crashes. But after I upgraded my RAM from 8 gb to 16 gb, the graphics driver started crashing again every time I open games, particularly Valorant. I tried updating my graphics driver again but it did not work anymore no matter what version I installed. The product number of my laptop is 6J5G2PA#UUF and (edited). Please tell me how to fix thissss

[Rieziah0617]

Please helppppp, I really wanna play valo smoothly 😭

[Kuroi_Kenshi]

Hi @Rieziah0617,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding graphics driver issues after upgrading the RAM!

We're thrilled to have the opportunity to assist you and provide a solution.

Update Graphics Drivers

Check for Updates via NVIDIA:

• Open the NVIDIA GeForce Experience application.
• Make sure you are logged in.
• Go to the 'Drivers' tab and click 'Check for updates.'
• Download and install any new driver updates.

Device Manager Update:

• Right-click on the Start Menu and select 'Device Manager.'
• Expand the 'Display adapters' section.
• Right-click on your NVIDIA graphics card and select 'Update driver.'
• Choose 'Search automatically for updated driver software.'

Verify RAM Installation

Ensure compatibility:

• Verify that the new RAM sticks are compatible with your laptop model.

Check Installation:

• Power off your laptop and ensure that RAM sticks are firmly seated in their slots.

BIOS and Windows Update

BIOS Settings:

• Restart your laptop and press Esc repeatedly to enter the Startup Menu.
• Press F10 to enter BIOS Setup and check if there are any settings that need adjustment post RAM upgrade.

Windows Update:

• Go to 'Settings' > 'Update & Security' > 'Windows Update.'
• Check for any pending Windows updates and install them.

Restore Default Graphics Settings

1. NVIDIA Control Panel:
   • Right-click on the desktop and select 'NVIDIA Control Panel.'
   • Go to 'Manage 3D settings' and ensure your settings are set to default or preferred specifications for games.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,