HELP: HP Omen 15 2020 ek0xxx started to stutter and audio started to crackle when I launch a game?

[AdamMo95]

Hi everyone,

I have tried everything to fix my laptop. It works just fine when I am browsing, listening to music, and before recently, it worked perfectly when I would play demanding games.

However, 1-2 months ago now the laptop stopped performing as well as it did when I game. I checked EVERYTHING, the laptop does not heat up, the fans work just fine, I opened up the back and checked to see if there were any dust on the fans but they were clean.

I would launch a game and it would instantly start to stutter before the fans even get a chance to start spinning. I have not repasted the laptop yet as I feel this is not the issue. I went on the HP website and looked to see if everything was up to date, and it was, except a BIOS update.

I downloaded the BIOS update and went through the steps, and once the process finished, the version of the BIOS remained the same. I then used the HP Assistant app and it shows I am fully up to date with no available BIOS update. I tried again the HP website and it says AGAIN a new BIOS update is available. 

I really want to find the root cause of the stutter in gameplay, it is driving me crazy. I paid stupid money for this laptop and for it to just underperform like this is terrible.

Laptop temp goes up to 92-93 when gaming on high performance. 

Thanks

Adam

[praveenbv · Accepted solution]

Hi @AdamMo95, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.