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‎01-18-2022 05:10 AM

HP Recommended
Product: OMEN by HP 15-dc1024na
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone, 

 

I have a problem in omen 15 laptop with windows 10 installed. The wifi keeps disconnecting randomly. i've updated intel drivers and updated bios. It's only my PC that loses the connection. While its down all phones are connected. Usually the wifi connection is showing as strong.  

 

I tried network reset, Windows network troubleshooting, HP assistant, intel assistant, etc. Nothing helped. The glitch lasts for about 5-15 sec, sometimes up to a minute. The issue is way more often in the early hours, like between 8 am to 2 pm, and rare in the evening. 

 

Any idea what could be the problem? I would really appreciate help. I'm constantly losing the connection during my working hours and it drives me crazy. 

Category:
3 REPLIES 3

‎01-18-2022 03:09 PM

HP Recommended

@LukaPi 

 

Its specs

 

           https://support.hp.com/gb-en/document/c06343560

 

It has  Intel® Wireless-AC 9560 802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo (Supporting Gigabit file transfer speeds).  Please use drivers from the following link (items 1 & 4):

 

          https://www.intel.com.au/content/www/au/en/products/sku/99446/intel-wirelessac-9560/downloads.html

 

Regards.

BH
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‎01-20-2022 04:15 AM - edited ‎01-21-2022 12:28 PM

HP Recommended

Didnt help. 

I've tried the drivers but the problem reoccurs. I had just now 3 random disconnects within 2 hours. 

Br,

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‎01-21-2022 12:27 PM

HP Recommended

Hi Banhien,

 

I've tried the drivers but the problem reoccurs. I had just now 3 random disconnects within 2 hours. 

 

is there any specific, clean way, I would need to install these drivers? Or maybe there is a possible other solution? 

 

Br,

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