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‎03-13-2016 05:24 PM - edited ‎03-05-2017 10:47 PM

HP Recommended
Product: Omen
Operating System: Microsoft Windows 10 (64-bit)

Hello.
I'm using a 2015 model HP Omen, running Win10 64-bit with fully updated everything. 
The laptop has been suffering major software issues related to fan control, keyboard lights and keybindings. (Basically eveything HP Omen Control)

My current concern is the CPU fan on the left side. It's constantly on. I flicked through the BIOS options and downgraded to many versions, but unfortunately still no fix.
I noticed that whenever I turn the laptop on, it's fine for 30 minutes or so. But after a while the fan starts ramping up speed and slowing down as if the temperature is sitting right on the threshold, and after that it stays on. Restarting and going in and out of sleep-mode don't seem to affect it at all.

I have uploaded 2 screenshots from Windows Event Viewer:
Security Warning message
JSON exception

These are all the same message repeated again and again, both thrown by "HP Active Health". You'll notice the crazy amount of errors each day, and the ~5-10 second correlation between the first and the second type of warnings. (they come in pairs)

Should I be worried?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2016 04:04 PM

HP Recommended

Hello @KhaledF,

 

I appreciate it!

 

Let me know how it goes.


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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13 REPLIES 13

‎03-14-2016 05:53 PM

HP Recommended

Hello @KhaledF,

 

I appreciate you coming to the HP Forums for assistance!

 

I read your post and understand that the fan in your HP Omen is operating constantly after the notebook has been on for at-least 30 minutes. When the fan is operating like that it usually means the notebook is too hot, but it could also be related to driver issues.

 

Please start with a hard reset. Once the notebook is back on, follow the steps in these documents that will help you resolve the issue with the fan operating constantly.

 

1. HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal

2. HP Notebook PCs - Reducing Heat Inside the PC to Prevent Overheating

3. HP PCs - Increasing System Performance and Maintaining Your Computer (Windows 10)

 

I hope to see the results of the troubleshooting.

 

If this information has helped you, click the thumbs up!


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎03-14-2016 07:26 PM - edited ‎03-14-2016 07:29 PM

HP Recommended

Hello @FlashRam1714
Thank you for the detailed reply.

I'm 99% sure this isn't an over-heating issue. As I write this message, the troublesome fan is dead silent and the CPU is idling around ~40 C degrees. RealTemp screenshot for reference.

I'm postive that when the CPU fan acts out, the keyboard and the left side of the laptop feel just as cool. In addition, everytime it happened I had RealTemp open and I could see the temperatures idling around the same range and even lower when I used a cooling pad. A few hours ago I had Fallout 4 running on high settings and both fans behaved correctly. In my opinion heat isn't the issue here, and neither are the sensor readings. 

Edit: I neglected to mention that the problem presents itself intermittently. Some days it hits all the time and some days only for a few hours.

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‎03-15-2016 12:16 PM

HP Recommended

Hello @KhaledF,

 

Did you perform any of the steps from the third document about increasing the system performance?

 

You can also try testing for hardware failures and performing windows updates.

 

HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎

Microsoft - Troubleshoot problems with installing updates

 

For product specific information please provide the model number.

 

HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

 


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‎03-15-2016 12:48 PM - edited ‎03-15-2016 12:51 PM

HP Recommended

The product number of this specific laptop is: K2V86EA#ABU 
Full model name: HP OMEN Notebook 15-5000na

Regarding system performance, I practise most of these steps anyway. (closing down as much apps as possible, regular MalwareBytes & ESET Nod32 updates and scans, vetting processes by signature through ProcessExplorer, etc.)

Also, I ran all the short and medium-length tests in the HP Hardware Diagnostics screen (UEFI one) and the results are all optimal, zero faults.
In addition, I made sure the power management profile is on PowerSaver and I limited the processor's maximum load to 80%. Fan cooling policy is set to Passive, and I don't think an Active cooling policy would help in this situation. 

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‎03-15-2016 01:13 PM

HP Recommended

Hello @KhaledF

 

Thank you for the quick reply!

 

The next steps would be to restore the BIOS and then boot into safe mode to begin narrowing down to the fault.

 

HP Notebook PCs - Restoring the BIOS

 

If the issue persists, boot into safe mode.

 

Microsoft - Start your PC in safe mode in Windows 10

 

If this does not exist while in safe mode, perform a clean boot.

 

How to perform a Clean boot in Windows 10


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎03-15-2016 03:54 PM - edited ‎03-15-2016 03:55 PM

HP Recommended

As I mentioned in the first post, I tried downgrading the BIOS to older versions but it didn't help.
Could you recommend a stable BIOS version? current version is F.23 (23-Mar-15).
Regarding safe mode, I'll boot into safe mode the next time it happens and I'll report back the results. 
I appreciate the help! 🙂

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‎03-17-2016 10:00 AM

HP Recommended

Hello @KhaledF,

 

It is best to restore the BIOS rather than downgrading. After restoration is complete, perform Windows updates which will find the most up to date version.

 

Okay, I'm curious about the results.


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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‎03-20-2016 09:48 AM - edited ‎03-20-2016 09:49 AM

HP Recommended

Hello,

Sorry for the late reply. The issue appeared a few minutes ago and I immediately logged into Safe Mode. 
The CPU fan didn't drop a beat.. it kept going pretty hard before safe mode, while in it and after logging out. 

Regarding resetting the BIOS, how do I reset it? I assume there's an old, stable version somewhere on the recovery partition?

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‎03-21-2016 10:07 AM

HP Recommended

Hello @KhaledF,

 

Did the notebook have the same issues when Windows 8.1 was the operating system being used?

 

You can restore the BIOS by following the directions in the "Restoring the BIOS" document:

 

HP Notebook PCs - Restoring the BIOS


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.:smileyhappy:


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