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‎05-01-2022 09:55 AM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0049tx
Operating System: Microsoft Windows 11

There's some problem with my HP Pavilion Gaming Laptop 15-dk0xxx CoolSense. Whenever i turn it on and quit the application and open it again it automatically turned off. Whenever i play game my laptop overheats and shutdown without any warning. Earlier it was not happening. I use to play that game on high Graphics but i have to paly it on low graphics still it sometime automatically shutdown. I even tried installing HP Command Center but that application does't give me thermal profile option. It only shows system information and about options. please do something quickliy.

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3 people had the same question
2 REPLIES 2

‎05-01-2022 01:07 PM

HP Recommended

@Amey8806 

 

Did your install HP Coolsense yourself ? I don't think your machine has hardware to support the software and the software did not come with your machine from the beginning.

 

Regards.

BH
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‎05-01-2022 01:39 PM

HP Recommended

Nope, I didn't install the software on my own. It was installed from the begning in my laptop. Everbody's coolsense have 3-4 settings my have one 2 which are on and off. And it used to be on before.  But now its not turning on.

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