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- HP Community
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- HP Dock Charger Barrel Sizes

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09-27-2020 09:58 PM
Hi!
I bought an HP Thunderbolt dock 230w with G2 Combo Cable, however the charger barrel on the cable doesn’t fit my HP Omen 17 laptop. Is there a way to change the cable or a barrel size converter?
thanks in advance,
AT
09-27-2020 10:32 PM
What is your HP Omen 17 laptop. Most likely your HP Omen 17 laptop is NOT compatible with your dock.
Regards.
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09-27-2020 10:39 PM
Thanks Banhien,
I definitely realize, after purchasing it, that it isn’t compatible, however I need to know what dock IS compatible, if it isn’t simply a matter of a different combo cable or barrel size converter. Do you happen to know what dock would be compatible?
thanks,
09-29-2020 12:35 AM
Sorry, I can't give you wrong advise which may damage both devices (machine and the dock).
Regards.
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09-29-2020 09:31 PM
@XavierMaximus, Welcome to HP Support Community!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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TEJ1602
I am an HP Employee