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‎06-12-2019 01:23 PM

HP Recommended
Product: HP Gaming Pavilion - 15-cx0005ng
Operating System: Microsoft Windows 10 (64-bit)

My HP Gaming Pavilion - 15-cx0005ng is about two months old. When in heavy use, such as gaming, the laptop just shuts down. It's very hot, when this is happening, so I suspect it's a cooling issue. After shutting down, I have to wait a few seconds, before I can turn it on again. Is there anything I can do to fix this issue?

1 REPLY 1

‎06-12-2019 04:46 PM

HP Recommended

@Nooo27 

 

If its getting so hot that its shutting down, contact HP Support directly (not the forum) for a warranty issue...

Contact HP Worldwide | HP® Official Site

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