HP Gaming Pavilion - 15-cx0073nw overheats and screen goes black

[laptop70]

The computer becomes very hot while playing the game and the screen goes black at some point. transition to recovery and restarting helps. I have had the same thing for the second time since I bought a laptop. The model is HP Gaming Pavilion - 15-cx0073nw.

[praveenbv]

Hi@laptop70, Welcome to the HP Support Community!

Request you the following list describes some causes of excessive heat & Black Screen issue 

• Dust inside the laptop.  
• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  
• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  
• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  ( Make sure Power adaptor connected to notebook ) 

Step  4: Update the Windows 

Step  5:Update Drivers from HP Support Assistance 

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!