HP OMEN 15 15-dh1xxx cpu overheating

[User05232022]

hello, when only the browser is open on the computer, the temperature is between 70 and 80 degrees, and in games, it goes up to 97 degrees, is this a problem or are the values ​​normal? 

[Echo_Lake]

@User05232022

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, 

To get the answer to this question, while gaming, your hardware needs to operate at a higher rate to ensure performance levels are met. So, naturally, your components get much hotter.
 

I have a few troubleshooting steps to reduce heat inside the computer-

Change the video display settings to match the minimum display requirements for the game.

1. Right-click an open space of the Windows desktop (not on an icon), and then click Display settings.
2. Change the resolution to match the game’s recommended display settings. Recommended display settings can be found using an online search.
3. Click OK to accept the change.
4. If prompted, accept the new settings. The display reverts to the prior settings if the changes are not accepted.
5. If prompted, select the option to restart the computer, and then try playing the game again.

For more information on how to display settings that can affect performance, go to Improving Video Game Performance or FPS (Windows 10).

And, also run BIOS Update: Follow the steps from the link: https://support.hp.com/in-en/document/c00042629 and refer to the article Reducing Heat Inside the PC.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[User05232022]

i5 is a 10th generation processor, don't you think 100 degrees temperature is too much?

[Echo_Lake]

@CND049CZ17

Thank you for posting back. 
 

The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue.  The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) This document is for Notebook PCs as well. 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.