HP OMEN 15 KEYBOARD KEYS NOT WORKING

[technicalitch]

As in topic. Laptop have few months. At first R was not working, then X, then M, then N, then 7 and some keys are laggy. As i found this is common problem for laptop caused by HP fault and a lot of people have the same . Any idea how to repair it without sending for warranty BECAUSE I WILL NOT WAIT 14 DAYS BECAUSE I NEED LAPTOP TO LIVE AND HP SAYS IT WILL TAKE 2 WEEKS AND THEY WILL NOT GIVE ME LAPTOP FOR REPLACEMENT? I am from Poland, cant you send me another keyboard to i change it on my own and it takes 30 minutes max instead of waiting 2 weeks? As i said i need laptop to work and live.
 

[ub6424]

Hello @technicalitch 

Are you a workhorse gaming keyboard drummer or did the errors appear suddenly ?

Kind regards

[technicalitch]

Was this comment supposed to be funny? He was not. Everyone know HP Omen 15 have faulty keyboards out of factory and im one of client that have problem with this sh*t keyboard.

[ub6424]

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@technicalitch wrote:

Was this comment supposed to be funny? He was not. Everyone know HP Omen 15 have faulty keyboards out of factory and im one of client that have problem with this sh*t keyboard.

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Yes

You should run HP Diagnostic keyboard test to proof that the keys are not working. Take pictures of report and contact HP Support. If you are able to replace keyboard they could send it to you.

As as workaround I would use a usb wired keyboard in the meantime ...

Good luck

[technicalitch]

how to contact hp support?

[Anand_Andy]

Hi @technicalitch,

Welcome to the HP Support Community

I understand you are facing a keyboard issue with your HP OMEN Laptop - 15-En0014nw Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Keyboard drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue persists, then please run hardware diagnostics and check if the hardware fails (Reference document): HP PCs - Testing for hardware failures in Windows 10

 If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!