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HP OMEN 15-dc0010nr
Microsoft Windows 10 (64-bit)

I have a HP OMEN 15-dc0010nr 2018 and the battery is completely shot, if I unplugg my laptop it shuts off and it's constantly at 0 percentage. So I want to buy a new battery for it but I can't seem to find which one will work for it. If anyone has information on a battery that would work for it that would be cool.😎.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@StingySurvivor 

==============================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not post any private information in our public Community.

These people might be scammers trying to steal your information / money.

=====================================================

 

Open

Maintenance and Service Guide

Part Numbers and Replacement procedure on Page 45

 

Description                                                                              Spare part number

4 cell 70 Whr 4.55 Ahr LI  SR04070XL-PL                              917724-855

3 cell 52 Whr 4.55 Ahr LI  SR03052XL-PL                              L08855-855

 

Additional Information

 

===============================================

 

Replacement and Purchase Options

 

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

 

===============================================

 

HP Collection of “how-to” videos – Battery

 

Internal Batteries…

 

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video

 

Example – Category 

HP PC Service Videos | Remove and Replace Parts

 

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

 

===============================================

 

Find / Check for parts at PartSurfer / HP Parts Store

 

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

 

PartSurfer might be able to tell you exactly which parts came with your device.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 

===============================================

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP 15-dc0010nr 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

9 REPLIES 9
HP Recommended

@StingySurvivor 

==============================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not post any private information in our public Community.

These people might be scammers trying to steal your information / money.

=====================================================

 

Open

Maintenance and Service Guide

Part Numbers and Replacement procedure on Page 45

 

Description                                                                              Spare part number

4 cell 70 Whr 4.55 Ahr LI  SR04070XL-PL                              917724-855

3 cell 52 Whr 4.55 Ahr LI  SR03052XL-PL                              L08855-855

 

Additional Information

 

===============================================

 

Replacement and Purchase Options

 

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

 

===============================================

 

HP Collection of “how-to” videos – Battery

 

Internal Batteries…

 

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video

 

Example – Category 

HP PC Service Videos | Remove and Replace Parts

 

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

 

===============================================

 

Find / Check for parts at PartSurfer / HP Parts Store

 

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

 

PartSurfer might be able to tell you exactly which parts came with your device.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 

===============================================

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP 15-dc0010nr 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

Hello I went to the HP shop and it seems that the battery that i need is not on the shop even when i look up my model of laptop.

HP Recommended

@StingySurvivor 

 

No surprise.

Most of us have to purchase a compatible battery.

Use the part number and purchase from a merchant you like who has the kind of return policy and the service you expect.  I think I purchased my last battery at Amazon. 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

sorry to bother you again I am just wondering if this one would work?

https://www.amazon.com/BOWEIRUI-Replacement-15-CX0058WM-L08934-1B1-L08855-855/dp/B07SQW48HK?fbclid=I...

HP Recommended

@StingySurvivor 

 

Using the same part number as found in the service guide, this is a match.

Prime delivery - so it's in stock and likely to get to you more quickly than otherwise.

 

That said, this particular choice is more expensive than the "compare to" batteries of the same type on the page.

 

Personally, I pay less attention to price than to my choice of merchant, return policy, and warranty on an item so this is an observation only.

 

 

What else?

The store also carries the 4-cell battery 917724-855

Were it me, I'd opt for the 4-cell. 

Opt for Prime (fast delivery), check the Warranty (in the details on the webpage for the item).

 

Unsorted example - search results

 

Stay Safe.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

I noticed that the 917724-855 battery has a 15.4 voltage while my current voltage for my battery is 11.55 does that matter?

HP Recommended

@StingySurvivor 

 

Yes, it matters - but not in a bad way.

The 4-cell battery is compatible with your model and it is a more powerful replacement for the 3-cell battery.

 

Example - Amazon - 4-cell replacement - marked as compatible to your model

 

Either battery will be fine - the 4-cell battery is stronger.

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

Can you send the link again its not working for me.

HP Recommended

@StingySurvivor 

 

https://www.amazon.com/BOWEIRUI-Replacement-15-CE015DX-917678-1B1-917678-2B1/dp/B07R1Q3YQR/ref=sr_1_...

 

Just open your Amazon store > search for the part number:

917724-855

 

What else?

Choose one of the results, for example, open Amazon Choice

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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