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‎01-03-2023 06:39 AM

HP Recommended
Product: HP Omen Laptop 15-en1003ax
Operating System: Microsoft Windows 11

My HP Omen 15-en1003ax is not opening, there is no light on the battery LED and cannot power on. I already resolved this problem by waiting for a week and trying to turn on the laptop again. I hope to know how to fix this immediately and stop waiting for the laptop to turn on again after a week and longer. The laptop has an overheating issue and everytime the laptop overheats it will shutdown immediately and won’t open for a week. The battery led will not light up if you plug the ac. Is there anything to do to immediately fix this problem? Sorry for the bad english. 

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3 REPLIES 3

‎01-07-2023 10:19 AM

HP Recommended

Hi @capitantutan,

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing overheating issues with your HP Omen 15-en1003ax.

 

I suggest that you update the BIOS by following this document. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a great day ahead! 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎01-12-2023 06:24 AM

HP Recommended

Still can’t open my laptop no power no charging led

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‎01-14-2023 02:26 AM

HP Recommended

Hi @capitantutan,

 

This could be a hardware issue with the unit and may need repair. 

 

I suggest that you contact HP Service Center in your location from this web link.
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
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