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HP OMEN 15CE with battery "SR04XL" swollen dangerously cant find replacement battery in hp store

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Microsoft Windows 10 (64-bit)

My HP OMEN 15CE070TX gaming laptop had a 4 cell battery "SR04XL" internal non removable battery  which is now dangerously puffed after 2 years of heavy usage 

still it has enough charge holding capacity to go on for 5 hrs without problem 

i looked for a replacement battery in hp store but the search result say

:"917724-855   Part is not orderable in the HP Parts Store.
ASSY-BATT 4C 70Wh 4.55Ah LI SR04070XL-PL  
RoHS: COMPLY_2.07"


THANKFULLY now so now laptop is working fine with only power source and the need to have a battery is not that much a problem but in few months when lockdown ends it will be a problem being a college student

what to do please help i live in Gujarat, India


HP Support Agent
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I reviewed your post and I understand that you are looking for a replacement battery for your computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you contact support and they will be able to assist you in ordering the battery for your computer.


Here is how you can get in touch with support.


1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


I hope that answers your question and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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