HP OMEN 16-c0000 AMD RADEON 6600M Error Code 43

[andhikarei]

Region: Indonesia

Hello all. I bought a new HP OMEN 16-c0000 on 11-11-2021 (2 years ago). After 6-8 month usage, i suddenly started to get Code 43 on Radeon 6600M. I have tried reinstalling AMD driver by using their official auto detect tool but it doesn't help. I decided not to service my laptop because this is the only laptop i used to study and work.

1 month ago, after i got laptop for working, i decided to service my laptop (quick summary,  i got accident and my laptop is broken, i already serviced using ADP warranty). But, my GPU problem was solved temporary, like only 1 days and i get the error code 43 again. Back then, sometimes Code 43 was gone if i was not restarting Laptop after installing driver, then back after some minutes playing game or doing anything. When it works ok (no error code 43) GPU is not recognized in OMEN HUB and Task Manager. But after the error code disappeared, it appear again eventually. 

Last year, i also tried to do factory restart but it wont help. At first i factory reset -> updated drivers again ->  code disappeared -> Omen HUB and Radeon Adrenalin not detecting GPU -> Code 43 Appeared.

At this point I give up. Is there anything else I can try?

Region: Indonesia

HP OMEN 16-c0000

Processor AMD Ryzen 9 5900HX with Radeon Graphics 3.30 GHz
Installed RAM 16,0 GB (15,3 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Home Single Language
Version 23H2
Installed on ‎10/‎10/‎2022
OS build 22631.2506
Experience Windows Feature Experience Pack 1000.22677.1000.0

[Irfan_06]

Hi @andhikarei,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[andhikarei]

Hello Irwin, i have reply to you through private message regarding this matter, please check it 🙏 🙏 🙏 🙏 

@Irwin6