-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Gaming
- Gaming Notebooks
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
11-09-2023 08:07 AM - edited 11-09-2023 06:54 PM
Region: Indonesia
Hello all. I bought a new HP OMEN 16-c0000 on 11-11-2021 (2 years ago). After 6-8 month usage, i suddenly started to get Code 43 on Radeon 6600M. I have tried reinstalling AMD driver by using their official auto detect tool but it doesn't help. I decided not to service my laptop because this is the only laptop i used to study and work.
1 month ago, after i got laptop for working, i decided to service my laptop (quick summary, i got accident and my laptop is broken, i already serviced using ADP warranty). But, my GPU problem was solved temporary, like only 1 days and i get the error code 43 again. Back then, sometimes Code 43 was gone if i was not restarting Laptop after installing driver, then back after some minutes playing game or doing anything. When it works ok (no error code 43) GPU is not recognized in OMEN HUB and Task Manager. But after the error code disappeared, it appear again eventually.
Last year, i also tried to do factory restart but it wont help. At first i factory reset -> updated drivers again -> code disappeared -> Omen HUB and Radeon Adrenalin not detecting GPU -> Code 43 Appeared.
At this point I give up. Is there anything else I can try?
Region: Indonesia
HP OMEN 16-c0000
Installed RAM 16,0 GB (15,3 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Version 23H2
Installed on 10/10/2022
OS build 22631.2506
Experience Windows Feature Experience Pack 1000.22677.1000.0