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OMEN by HP 16.1 inch Gaming Laptop 16-n0000 (63B17AV)

My laptop keep crashing and restarts when not in heavy load, e.g. no games running in background, and in battery mode. I have checked the system log and it shows critical level from kernel-power with event ID 41, and two event ID 125 following with some from other sources always come before that.

BingQ_0-1708639178224.png

 

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