I have a problem that appears from time to time on an OMEN 15 laptop, the problem is that suddenly windows shows a bluescreen error, reboots and then cannot start normally. Sending me to the Windows recovery options, at first I tried to execute all the recovery ways but none worked so I disconnect the secondary hard disk (1TB mechanical disk) to reinstall Windows and avoid any loss of data but after doing this windows started normally with the main disk (solid state disk) only, so now every time the error occurs I disconnect the secondary disk to start Windows and then turn off to connect the secondary disk.
I do not know if this is a common problem but I have been told that it could be the flex cable that connects disk 2, it is worth mentioning that I have updated firmware, all the drivers and windows patches.
I understand that your HP notebook is not booting from the primary hard drive, I appreciate your efforts to try and resolve the issue.
This sounds like the windows operating system is not installed correctly due to that computer is not booting into windows desktop from the first drive.
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".