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‎05-29-2022 06:07 AM

HP Recommended
Product: OMEN by HP - 15-dc0106tx
Operating System: Microsoft Windows 10 (64-bit)

I recently had a battery issue with my HP Omen 15-dc0106tx where it was swollen. So I gave the laptop to a local service center to a battery replacement. During diagnosis, they found that the ICH and SSD were damaged. They replaced the ICH on the motherboard and the SSD.

However, when checking for Windows 11 compatibility, tcp.msc shows "Compatible TPM cannot be found", However, when I checked the BIOS, TPM is available and enabled. In the Device Manager, it shows TPM 2.0 as unavailable (transparent faded icon, not opaque):

device-mgr.png

How do I resolve this issue?

My system details:

system-details.jpg

Category:
1 REPLY 1

‎05-29-2022 12:09 PM

HP Recommended

@Isotopesam,

 

Welcome to our HP User Forum!

 

This tutorial link shows you a couple of TPM troubleshooting steps/fixes that may be useful to you: How to Fix the Trusted Module Platform (TPM) Error in Windows 10 (makeuseof.com).

 

Kind Regards,

 

NonSequitur777


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