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Steve30120
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HP Omen 15 Computer not running off battery power SR04XL Battery Swelling

HP Recommended
OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

I have an OMEN by HP Laptop 15-dc0xxx

The computer is showing full charge, but as soon as the AC adaptor is removed, the computer shuts down. It will not run from battery power alone. I took off the back cover and removed the battery. The SR04XL battery is swelling. See pictures. 

Has the battery gone bad?     

Thanks, Steve

 

 

battery 1a.jpgbattery 2.jpgbattery 3.jpg

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Dragon-Fur
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@Steve30120 

 

Yes, battery is bad.

 

You are most of the way there to replace the battery.

 

Maintenance and Service Guide

Component replacement procedures - Page 45

 

Description                                                     Spare part number

4 cell 70 Whr 4.55 Ahr LI SR04070XL-PL      917724-855

3 cell 52 Whr 4.55 Ahr LI SR03052XL-PL       L08855-855

 

 

Good Reference

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

 

-----------------------------------------------------------------------------------

 

Find / Check for parts at PartSurfer / HP Parts Store

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number and a compatible replacement at your favorite online store.

 

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP 15-dc0000 Laptop PC series

Dragon-Fur

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