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HP Omen 15 Hinge issues

HP Recommended
HP Omen 15
Microsoft Windows 10 (64-bit)

It has been 1 month since I am using my laptop. I realized that whenever I close my laptop , it seems as if the hinge wants to rip itself apart from the base ( see picture ). I had 2 questions :-

1. What is the hinge actually attached to inside the laptop base? Do the bolts that connect the hinge to the laptop base attached to the metal keyboard deck or the plastic base/bottom enclosure? I don't want to damage the metal deck as replacing it will be expensive. 

2. Also is there a plastic hold/mount inside that is attached to the hinge via the bolts in order to protect the metal deck ?

3. In case the hinge ends up destroy the aluminium deck , what is the approx replacement cost going to be ? ( including the hinges , keyboard deck & plastic mounts [if there are any ] inside the laptop base) 

Here is a link , Please have a look so that everybody can understand the situation a bit better :

https://photos.app.goo.gl/1kZnKPgQchygdBzZ9

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HP Support Agent
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Message 2 of 2
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@Ud99

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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