02-11-2020 01:20 PM
I've been using this laptop for a year. I'm facing overheating issues along with performance issues! CPU used to get heated till 97*C and then I changed its power to 20watts and the problem got fixed. Now my GPU shows 100% usage while playing games even on medium settings while plugged in. It only drops frames while plugged in. While it doesn't create issue while unplugged and shows 30fps continuously.
02-13-2020 03:21 PM
Welcome to HP Community!
Click here for steps to resolve overheating issues, you could try reducing the resolution on the in-game settings and switch the windows settings to performance rather than visual effects to make a minor change, however, the game may heat up your PC, hence make sure you are using a cooling pad as well, to be on a safer side.
Here's how you change windows settings:
- Go to Start Menu > click on Settings.
- Type performance > choose to Adjust the appearance and performance of Windows.
- In the new window, go to the Visual Effects and select Adjust for best performance.
- click Apply and Ok...this should do the trick.
I must let you know that its normal for a gaming PC to heat up, please go through the CPU specifications, look under Tjunction of the CPU, as almost all CPU on an Omen pc supports up to 100°C, for more accurate information, here's what I'll need:
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I am an HP Employee
02-14-2020 01:58 AM
Product number: 3UK57UA#ABA HP Omen 15 and it's not that I'm running very heavy games. They used to work fine. But now I don't know why it has started heating so much!! Also when I unplug my laptop it performs with 30fps straight whilst when plugged in it gives 10-15fps. with medium settings. It used to give 60fps on ultra settings!
02-14-2020 05:31 PM
I understand your concerns.
Please contact our phone support. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Have a nice day!!