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tomba1
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HP Omen 15 - WiFi Disconnects and other issues with AX201 Network Card

HP Recommended
HP Omen 15 (2020) - ek0502na
Microsoft Windows 10 (64-bit)

Hi all.

 

There seems to be an issue with the WiFi card (Intel WiFi 6 AX201) on the latest HP Omen 15 laptops.

The issue causes WiFi connection to drop without warning for up to 10 seconds before it (sometimes) reconnects automatically. This is a major issue for a gaming laptop as most games require a constant internet connection to be played.

 

The issue is persistant on connections over VPNs, as well as direct connection.

 

Currently I have been able to confirm the issue, or similar WiFi issues affect the following models of Omen:

  • HP Omen 15 (2020) - ek0502na (Intel, RTX2070)
  • HP Omen 15 (2020) - ek0021tx (Intel, RTX2060)

I have been able to confirm the issue is not present on the following models of Omen:

  • HP Omen 15 (2020) - en0600ng (Ryzen, RTX2060)

 

From the above confirmations, it seems like the issue is only affecting Omen models with the Intel AX201 WiFi 6 NIC.

 

If you are also experiencing this issue, post your model number below to increase the sample size we have so that we can be sure it is a problem with AX201 NICs only.

 

Hopefully this is not a hardware defect and we can fix it with a software update.

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tomba1
Author
Level 1
2 1 1 0
Message 2 of 2
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This early-access Intel driver potentially fixes it. It is not installed like a conventianal EXE driver, it has to be installed using device manager. Below are the steps to install for anyone experiencing this issue. Since installing the driver I haven't had a disconnect, but due to the randomness of this issue it is hard to tell if it is definitley fixed.

 

Install method is as follows:

  1. Download ZIP
  2.  Extract all files to a folder
  3. Open Device Manager
  4. Find AX201 under network devices list
  5.  Right click, update driver
  6. Find Files on PC
  7. Select driver folder.
  8.  Reboot

View solution in original post

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tomba1
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

This early-access Intel driver potentially fixes it. It is not installed like a conventianal EXE driver, it has to be installed using device manager. Below are the steps to install for anyone experiencing this issue. Since installing the driver I haven't had a disconnect, but due to the randomness of this issue it is hard to tell if it is definitley fixed.

 

Install method is as follows:

  1. Download ZIP
  2.  Extract all files to a folder
  3. Open Device Manager
  4. Find AX201 under network devices list
  5.  Right click, update driver
  6. Find Files on PC
  7. Select driver folder.
  8.  Reboot

View solution in original post

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