HP Omen 15 - WiFi Disconnects and other issues with AX201 Network Card

[tomba1]

Hi all.

There seems to be an issue with the WiFi card (Intel WiFi 6 AX201) on the latest HP Omen 15 laptops.

The issue causes WiFi connection to drop without warning for up to 10 seconds before it (sometimes) reconnects automatically. This is a major issue for a gaming laptop as most games require a constant internet connection to be played.

The issue is persistant on connections over VPNs, as well as direct connection.

Currently I have been able to confirm the issue, or similar WiFi issues affect the following models of Omen:

• HP Omen 15 (2020) - ek0502na (Intel, RTX2070)
• HP Omen 15 (2020) - ek0021tx (Intel, RTX2060)

I have been able to confirm the issue is not present on the following models of Omen:

• HP Omen 15 (2020) - en0600ng (Ryzen, RTX2060)

From the above confirmations, it seems like the issue is only affecting Omen models with the Intel AX201 WiFi 6 NIC.

If you are also experiencing this issue, post your model number below to increase the sample size we have so that we can be sure it is a problem with AX201 NICs only.

Hopefully this is not a hardware defect and we can fix it with a software update.

[tomba1 · Accepted solution]

This early-access Intel driver potentially fixes it. It is not installed like a conventianal EXE driver, it has to be installed using device manager. Below are the steps to install for anyone experiencing this issue. Since installing the driver I haven't had a disconnect, but due to the randomness of this issue it is hard to tell if it is definitley fixed.

Install method is as follows:

1. Download ZIP
2.  Extract all files to a folder
3. Open Device Manager
4. Find AX201 under network devices list
5.  Right click, update driver
6. Find Files on PC
7. Select driver folder.
8.  Reboot