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‎03-10-2022 07:56 AM - last edited on ‎03-13-2022 07:28 AM by Retired

HP Recommended
Product: OMEN by HP - 15-dc0051nr
Operating System: Microsoft Windows 10 (64-bit)

I use my HP Omen laptop extensively for work (quickbooks pro, full adobe suite, etc.) and noticed that the keyboard has been feeling a bit "off" in the past month. It appears to be warped and is swollen below and around the trackpad. Upon a search online, it appears that there is an issue with some HP laptops with the battery swelling? I'm unsure how to fix this and could use some guidance as I'm concerned from both a safety aspect and since my business relies heavily on the use of this laptop.

 

Thank you.

Category:
1 REPLY 1

‎03-12-2022 06:24 PM

HP Recommended

@VivH245 

 

Please read the following document from HP

 

                 https://support.hp.com/us-en/document/ish_4158581-4158704-16

 

Regards.

BH
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