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08-13-2022 08:23 PM - last edited on 08-14-2022 06:46 AM by MarcusC
Laptop is dead. Daughter tried to boot it up 2 days ago, nothing happens, was working the night before. No charging LED coming on. Have tried a different power supply. Fans were a little dirty but she games on it a fair amount and have cleaned them at least twice since we've had it.
I have tried resetting (holding power button) with battery disconnected, still get nothing. I'm leaning toward the input jack at this point but other than that, I don't know. I also tried disconnecting the stock m.2 ssd and the m.2 drive I added, as well as the fan I could access easily but still nothing.
Will be a painful hit being just 4 months out of warranty. For some reason I thought the warranty was 3 years. Sad to learn HP doesn't expect its product to remain in working condition for more than a year.
Any help would be appreciated. I've already ordered an input power jack I intend on trying. I unfortunately don't have a multimeter but will be getting one soon. Otherwise I'm at a loss. Never had this happen with a computer before and don't know what else to try if the new jack does not solve my problem.
Solved! Go to Solution.
08-14-2022 06:30 AM - edited 08-15-2022 12:43 AM
Sorry to hear that you are having problems ... I would like to help you.
In most cases the warranty has expired, but this is wrong!
(A) You will need (1) invoice as proof and (2) serial number (s/n) of your computer if it has never been registered at HP before. You may only give this information to HP support, do not make it public.
(B) Check Warranty date !
The warranty date given online is often incorrect (it usually starts with the date of manufacture!).
The warranty starts with the date of purchase (invoice) !
- Warranty Dispute
Expected: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
HP Video – Submit a Warranty Dispute: https://youtu.be/PTMvck49GP4
08-15-2022 12:52 AM
I appreciate the help, but it was purchased in March of 2021.
You wrote: "
Will be a painful hit being just 4 months out of warranty
Only 1 year warranty ?
I think your options are exhausted...
Sorry, but in your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended ] Thermal paste for CPU GPU and bridges must be renewed
- [Always recommended ] The function of the fan(s) must be checked
- Short circuit test
- ( if required ) Bios (chip) desolder, reflash, Bios (chip) solder in
- charger/battery test
- Components test
- General cleaning ...
--- HP warranty expired:
If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.
08-16-2022 08:46 AM - edited 08-16-2022 09:11 AM
I tried the 200w AC adapter first, this one: https://www.amazon.com/dp/B0924LK6H4?psc=1&ref=ppx_yo2ov_dt_b_product_details
With no luck there I replaced the power jack (what the adapter plugs into, inside of the laptop).
This one: https://www.amazon.com/dp/B08MT32FCJ?psc=1&ref=ppx_yo2ov_dt_b_product_details
As soon as it was replaced, I plugged in the power adapter, LED came on. Powered it on, it did a CMOS check, rebooted itself and was good to go after that. Hope this helps and good luck!
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