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‎12-07-2023 01:13 PM

HP Recommended
Product: OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F2AV)
Operating System: Microsoft Windows 11

Ever since buying this laptop (OMEN Laptop 15-en1013no), my laptop keeps occasionally restarting or blue screeing in the middle of games. This has happened before I added another NVME SSD. I've updated drivers and BIOS to the latest versions, but the problem still persists. When I check the Event Viewer, there's an "Event 41, Kernel Power" critical error always showing when the sudden restart or blue screen happens. Only thing I can think of is to reinstall W11.

 

How to fix this problem?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2024 07:56 AM

HP Recommended

Finally managed to resolve the issue. The issue was bad wall socket, nothing wrong with the OS, laptop, or charger.

View solution in original post

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6 REPLIES 6

‎12-10-2023 07:53 AM

HP Recommended

Hi @Kultsi,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop that crashes while playing games.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

 

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

 

If the hardware is working fine. Please follw the steps on this link perform a recovery and let me know if that resolves the issue.

 

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎12-12-2023 03:13 AM

HP Recommended

Hey,

I ran the extensive tests and found no errors, completing the tests successfully. Do I need to do the recovery process? I don't think I need to recover anything?

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‎12-12-2023 06:48 AM

HP Recommended

Hi @Kultsi,

 

Thank you for performing the extensive test and as the hardware is working fine.

 

Kindly refer to the steps on this link to reinstall the operating system to factory defaults and let me know if that resolves the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎12-13-2023 03:55 AM

HP Recommended

Hello,

I see. Do I need to reinstall W11 via this HP Recovery tool or is it the same if I just create an installation media USB via Microsoft and install it that way?

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‎12-13-2023 08:14 AM - edited ‎12-13-2023 08:21 AM

HP Recommended

Hi @Kultsi,

 

Yes you can either use the above link shared to reinstall the operating system or you can also use the Microsoft recovery tool. Both will work.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

 Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎01-23-2024 07:56 AM

HP Recommended

Finally managed to resolve the issue. The issue was bad wall socket, nothing wrong with the OS, laptop, or charger.

Was this reply helpful? Yes No
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