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03-18-2023 12:14 AM
Hello HP community,
I have been using this laptop for 2 and a half years now. There was no issue with charging previously and now the light on the charging indicator is not turning on which tells the laptop is not charging. How can I fix this issue because currently I can't turn it on due to no power. It could be a motherboard issue too.
Unfortunately, it is out of warranty to get a board replacement.
03-21-2023 09:56 AM
Welcome to the HP support community.
I understand that your notebook is not turning on or charging, I am glad to assist you.
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
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