HP Omen 16 – Dragging Noise from Back Panel – Need Help!

[normie16]

Hi everyone,

I'm posting this with a heavy heart. I recently bought an HP Omen 16 after saving up for over 8 months. It was a big investment for me, and I was really excited to get my hands on a high-performance machine.

However, I'm facing an issue that’s been bothering me from the start.

Issue Description:

Whenever I move or press the back panel (bottom side) of the laptop, I hear a dragging or creaking noise — like something is brushing or scraping inside. It's subtle but very noticeable during handling, and it makes the laptop feel fragile or poorly assembled.

https://drive.google.com/file/d/1HE1jfWmI2S6NM4Zzlht0qyu2cHfBhbck/view?usp=drive_link 

My Concern:

I live in Bengaluru, India, and I’m worried that:

• HP support might just say it’s “normal” and do nothing.

• I may not get a replacement even though this feels like a hardware defect or build-quality issue.

• It could become worse over time or lead to damage inside.

[zoey7886]

@normie16, Welcome to the HP Support Community! 

We're here to help you tackle that HP Omen 16! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,