HP Omen 16 – Power circuit short-circuit, possible CPU damage

[Mykyta2001]

Hello,

I would like to ask for advice and possible goodwill support regarding a serious hardware failure of my HP laptop.

Device details:

Model: HP Omen 16-n0477ng

Purchase date: 31 July 2023

Country: Germany

After approximately 1.5–2 years of normal use, the laptop started showing boot issues (very long startup times), and eventually it stopped booting at all.

I took the device to two independent repair services for diagnostics. Both concluded the following:

A short circuit in the power delivery / power management area of the motherboard

Possible damage to the CPU as a result

The motherboard-level repair is either not feasible or not reliable

A full motherboard replacement would be extremely expensive and economically unreasonable

According to the technicians, such a severe failure after such a short period of use is highly unusual for a laptop in this price and performance class and may indicate an early or manufacturing-related defect.

I contacted the retailer where I purchased the laptop, but they informed me that they cannot assist further and advised me to contact HP directly.

Unfortunately, the standard warranty period has just expired, however I would kindly like to ask whether HP could review this case as a goodwill (Kulanz) request.

I would be very grateful if HP could consider one of the following options:

a goodwill repair,

a discounted motherboard replacement,

or another form of support or solution.

I rely on this device for work/study and currently cannot afford a replacement laptop, so any assistance would be greatly appreciated.

Thank you very much for your time and support.

Kind regards,

Mykyta

[Deep_World]

Hi @Mykyta2001,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Thank you for taking the time to explain your situation so clearly. I’m truly sorry to hear about what you’re going through a failure like this on a relatively new HP Omen 16 is understandably upsetting, especially when you rely on the device for work or study.

 Based on what you’ve described,  To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World