• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Microsoft Windows 11

I bought an HP Omen 17.3 in March (almost 3000 euros) and the touchpad has never worked properly, forcing me to use the mouse (which I have never used in my life) and have hand problems.

It is an absurd problem for such an expensive laptop.

Has anyone experienced the same problem and how did they solve it?

Thank you

5 REPLIES 5
HP Recommended

Hello @Ste_omen 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the <touchpad> ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Hello Ub6424.

 

Here is the info you need (screenshots).

 

Thanks!

 

Screenshot (254).png

Screenshot (255).png

  

 

HP Recommended

Hello @Ste_omen 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update

F.30 Rev.A11.2 MBApr 11, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.A0.5 MBApr 12, 2022Download

Intel Management Engine Interface (MEI) Driver

2211.2.3.0 Rev.B18.3 MBSep 16, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.A0.8 MBApr 12, 2022Download

Intel Thunderbolt Controller Driver

1.41.1325.0 Rev.A18.6 MBSep 7, 2022Download

 

(6Reboot Windows

(7Download and install / update

Intel Gaussian and Neural Accelerator Driver

3.00.00.1457 Rev.A0.6 MBSep 7, 2022Download

ELAN Precision Touchpad Filter Driver

22.2.29.1 Rev.C2.2 MBMar 17, 2022Download

 

(8Reboot Windows

(9Test your notebook and touchpad

(10Please report your results

HP Recommended

Thank you @Ub6424.

 

Thanks for your reply. I just need to find the time to make these changes, because it's not just a click.

Touchpad sometimes works, sometimes not... it's really odd and annoying to tell the truth, especially because it's not a cheap model.

 

I'll let you know as soon as I make it. In the meanwhile, thanks again.

HP Recommended

Hello @Ste_omen 

You're welcome !

Keep me updated

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.