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10-15-2022 03:14 AM
I bought an HP Omen 17.3 in March (almost 3000 euros) and the touchpad has never worked properly, forcing me to use the mouse (which I have never used in my life) and have hand problems.
It is an absurd problem for such an expensive laptop.
Has anyone experienced the same problem and how did they solve it?
10-15-2022 05:42 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration before we focus on the <touchpad> ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Mice and other pointing devices>
- Expand <Human Interface Devices>
--->>> Send screenshot
(3) Please report your results
10-15-2022 01:22 PM
(1) Create Windows system <restore point>
(2) Download and install BIOS Update
HP Notebook System BIOS Update
|F.30 Rev.A||11.2 MB||Apr 11, 2022||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
Intel Chipset Installation Utility and Driver
|10.1.18793.8276 Rev.A||0.5 MB||Apr 12, 2022||Download|
Intel Management Engine Interface (MEI) Driver
|2188.8.131.52 Rev.B||18.3 MB||Sep 16, 2022||Download|
Intel Serial IO Driver
|30.100.2129.8 Rev.A||0.8 MB||Apr 12, 2022||Download|
Intel Thunderbolt Controller Driver
|1.41.1325.0 Rev.A||18.6 MB||Sep 7, 2022||Download|
(6) Reboot Windows
(7) Download and install / update
Intel Gaussian and Neural Accelerator Driver
|3.00.00.1457 Rev.A||0.6 MB||Sep 7, 2022||Download|
ELAN Precision Touchpad Filter Driver
|184.108.40.206 Rev.C||2.2 MB||Mar 17, 2022||Download|
(8) Reboot Windows
(9) Test your notebook and touchpad
(10) Please report your results
10-21-2022 04:13 AM
Thank you @Ub6424.
Thanks for your reply. I just need to find the time to make these changes, because it's not just a click.
Touchpad sometimes works, sometimes not... it's really odd and annoying to tell the truth, especially because it's not a cheap model.
I'll let you know as soon as I make it. In the meanwhile, thanks again.
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