HP Omen 17.3 Touchpad not working properly

[Ste_omen]

I bought an HP Omen 17.3 in March (almost 3000 euros) and the touchpad has never worked properly, forcing me to use the mouse (which I have never used in my life) and have hand problems.

It is an absurd problem for such an expensive laptop.

Has anyone experienced the same problem and how did they solve it?

Thank you

[ub6424]

Hello @Ste_omen 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration before we focus on the <touchpad> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

--->>> Send screenshot

(3) Please report your results

[Ste_omen]

Hello Ub6424.

Here is the info you need (screenshots).

Thanks!

  

[ub6424]

Hello @Ste_omen 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.30 Rev.A

11.2 MB

Apr 11, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.A

0.5 MB

Apr 12, 2022

Download

Intel Management Engine Interface (MEI) Driver

2211.2.3.0 Rev.B

18.3 MB

Sep 16, 2022

Download

Intel Serial IO Driver

30.100.2129.8 Rev.A

0.8 MB

Apr 12, 2022

Download

Intel Thunderbolt Controller Driver

1.41.1325.0 Rev.A

18.6 MB

Sep 7, 2022

Download

(6) Reboot Windows

(7) Download and install / update

Intel Gaussian and Neural Accelerator Driver

3.00.00.1457 Rev.A

0.6 MB

Sep 7, 2022

Download

ELAN Precision Touchpad Filter Driver

22.2.29.1 Rev.C

2.2 MB

Mar 17, 2022

Download

(8) Reboot Windows

(9) Test your notebook and touchpad

(10) Please report your results

[Ste_omen]

Thank you @Ub6424.

Thanks for your reply. I just need to find the time to make these changes, because it's not just a click.

Touchpad sometimes works, sometimes not... it's really odd and annoying to tell the truth, especially because it's not a cheap model.

I'll let you know as soon as I make it. In the meanwhile, thanks again.

[ub6424]

Hello @Ste_omen 

You're welcome !

Keep me updated

Kind regards