HP Omen 17 Bulging/Bubble

[Kiara29]

I noticed that there is a bulge/bubble on the bottom right corner of my laptop.

I bought this laptop from a friend a few months ago and he had it for a couple of years before giving it to me. When he gave it to me, there was no bulge.

Now, after owning this laptop for a few months,  I see that there is a bulge right next to the touchpad. I'm worried that this might be something bad so I wanted to see what it is and what I can do to fix it. This is an OMEN by HP - 17-w295ms laptop.  

[Dragon-Fur · Accepted solution]

@Kiara29 

It's likely the battery that is deforming and causing the bulge.

If that is indeed the case, the battery must be removed and replaced.

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
• There are no other remedies, tests, or useful options.

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

What to do?

Bloated battery needs to be replaced.

Two choices - actually three:

• Purchase and change out the battery yourself for the expense of having to purchase said battery.
• If the computer is in Warranty, contact HP World-Wide Support, submit a case, prepare to send the computer to HP for repair.

Third, unofficial option

• Wait for an agent to find your message, evaluate the content, and perhaps respond.

Some people do opt for the third option - "bloated" battery is a sensitive subject for some.

The fastest option is to purchase and replace the battery.

We can provide the information to help you replace the battery - see the how-to later in this message.

There is also video available.

The basic information you need is located in the Service Guide for your computer.

Replacement Information

Open

Maintenance & Service Guide: Models with GeForce GTX 1060/1070 graphics cards

Part number and replacement procedure - Page 35

Description                                                         Spare part number

Battery 6 cell, 95 WH, 4.15 Ah, LI                   853294-855

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Good Reference

HP Collection of “how-to” videos - Battery

HP Video Gallery

Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

or

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

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Find / Check for parts at PartSurfer / HP Parts Store

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

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Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP - 17-w295ms 

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We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[Kiara29]

Thank you very much for your help! I am going to look for a battery and take it to Geek Squad to have them change it out, I'm too nervous to replace it myself haha. 

Thanks again!

[Dragon-Fur]

@Kiara29 

You are welcome.

If you've  not ever opened a notebook, this can be a "scary" first experience.

Smiling.

The task is not overly difficult - the tech could likely do this while you wait.

Stay Safe.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

Our Community is comprised of volunteers - people like yourself who own and use HP technology.