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Kiara29
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HP Omen 17 Bulging/Bubble

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OMEN by HP - 17-w295ms
Microsoft Windows 10 (64-bit)

I noticed that there is a bulge/bubble on the bottom right corner of my laptop.

I bought this laptop from a friend a few months ago and he had it for a couple of years before giving it to me. When he gave it to me, there was no bulge.

Now, after owning this laptop for a few months,  I see that there is a bulge right next to the touchpad. I'm worried that this might be something bad so I wanted to see what it is and what I can do to fix it. This is an OMEN by HP - 17-w295ms laptop. IMG_1125.jpg 

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Dragon-Fur
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HP Recommended

@Kiara29 

 

It's likely the battery that is deforming and causing the bulge.

 

If that is indeed the case, the battery must be removed and replaced.

 

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

 

  • If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
  • There are no other remedies, tests, or useful options.

 

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

 

What to do?

 

Bloated battery needs to be replaced.

 

Two choices - actually three:

 

  • Purchase and change out the battery yourself for the expense of having to purchase said battery.
  • If the computer is in Warranty, contact HP World-Wide Support, submit a case, prepare to send the computer to HP for repair.

 

Third, unofficial option

  • Wait for an agent to find your message, evaluate the content, and perhaps respond.

 

Some people do opt for the third option - "bloated" battery is a sensitive subject for some.

 

The fastest option is to purchase and replace the battery.

 

We can provide the information to help you replace the battery - see the how-to later in this message.

There is also video available.

The basic information you need is located in the Service Guide for your computer.

 

 

Replacement Information

 

Open

Maintenance & Service Guide: Models with GeForce GTX 1060/1070 graphics cards

Part number and replacement procedure - Page 35

 

Description                                                         Spare part number

Battery 6 cell, 95 WH, 4.15 Ah, LI                   853294-855

 

-----------------------------------------------------------------------------------

 

Good Reference

HP Collection of “how-to” videos - Battery

HP Video Gallery

Use Categories and / or enter your request in the search bar to narrow the search. 

 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

or

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

 

Search for replace battery or replace battery x360

Select and watch your Video

 

-----------------------------------------------------------------------------------

 

Find / Check for parts at PartSurfer / HP Parts Store

 

PartSurfer might be able to tell you exactly which parts came with your device.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP - 17-w295ms 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

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Dragon-Fur
Level 16
Level 16
33,176 32,654 3,043 11,032
Message 2 of 4
Flag Post
HP Recommended

@Kiara29 

 

It's likely the battery that is deforming and causing the bulge.

 

If that is indeed the case, the battery must be removed and replaced.

 

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

 

  • If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
  • There are no other remedies, tests, or useful options.

 

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

 

What to do?

 

Bloated battery needs to be replaced.

 

Two choices - actually three:

 

  • Purchase and change out the battery yourself for the expense of having to purchase said battery.
  • If the computer is in Warranty, contact HP World-Wide Support, submit a case, prepare to send the computer to HP for repair.

 

Third, unofficial option

  • Wait for an agent to find your message, evaluate the content, and perhaps respond.

 

Some people do opt for the third option - "bloated" battery is a sensitive subject for some.

 

The fastest option is to purchase and replace the battery.

 

We can provide the information to help you replace the battery - see the how-to later in this message.

There is also video available.

The basic information you need is located in the Service Guide for your computer.

 

 

Replacement Information

 

Open

Maintenance & Service Guide: Models with GeForce GTX 1060/1070 graphics cards

Part number and replacement procedure - Page 35

 

Description                                                         Spare part number

Battery 6 cell, 95 WH, 4.15 Ah, LI                   853294-855

 

-----------------------------------------------------------------------------------

 

Good Reference

HP Collection of “how-to” videos - Battery

HP Video Gallery

Use Categories and / or enter your request in the search bar to narrow the search. 

 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

or

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

 

Search for replace battery or replace battery x360

Select and watch your Video

 

-----------------------------------------------------------------------------------

 

Find / Check for parts at PartSurfer / HP Parts Store

 

PartSurfer might be able to tell you exactly which parts came with your device.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP - 17-w295ms 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

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Kiara29
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Thank you very much for your help! I am going to look for a battery and take it to Geek Squad to have them change it out, I'm too nervous to replace it myself haha. 

 

Thanks again!

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
33,176 32,654 3,043 11,032
Message 4 of 4
Flag Post
HP Recommended

@Kiara29 

 

You are welcome.

 

If you've  not ever opened a notebook, this can be a "scary" first experience.

Smiling.

 

The task is not overly difficult - the tech could likely do this while you wait.

 

Stay Safe.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

Our Community is comprised of volunteers - people like yourself who own and use HP technology.

 

 

 

Dragon-Fur

Was this reply helpful? Yes No
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