HP Omen 17 - High system/ntoskrnl.exe/ACPI.sys process usage.

[lewy01]

Im posting this new message here, because 'HP Omen 17 - High system/ntoskrnl.exe/ACPI.sys process usage.' topic is claused w/o any answer. Just want to say that this problem is getting worse - last time I had to restart this laptop 3 times, so it can work properly and like 5-6 times (!!!) when as I was working on battery - so it's crap not mobile device, restarts took over 20% of battery. In this case this pc doesn't even meets seller technical specification. Regarding all those closed topics, I'm guessing that HP doesn't give a **bleep** about this.

[KrazyToad]

@lewy01

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I understand your concerns

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[Jay889]

Hello,

I have exact same problem and i did try all the possible solutions available!!!

Can i know if the problem is fixed in any way ?

[Jay889]

OMEN X by HP - 17t-ap000 CTO this is my laptop with :

i7 7820 HK @ 2.9

C drive 256 ssd

D drive 1TB ssd

gtx 1080

32 GB ram

I've been searching arround and tried every possible solution the problem is not related to hardware as it seems there's a lot of hp laptops with this issue and has a very diffrent hardware.

Kindly, HP Support, in case you don't have a solution at least admit the issue with a formal thread.

[lewy01]

Hello, I'm struggling with this issue for half a year now, tried every possible solution I've found on the Internet.

I will just put my specs here, which are also touched with this issue (I'm done with begging for support attention and help, just thought it might be usefull):

Btw....(fresh screenshot, idle state, the laptop just laying there):

HP Omen 17-An012nw:

Operating System: Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: Polish (Regional Setting: Polish)
System Manufacturer: HP
System Model: OMEN by HP Laptop 17-an0xx
BIOS: F.18 (type: UEFI)
Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 12288MB RAM
DirectX Version: DirectX 12
DxDiag Version: 10.00.17763.0001 64bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1060
Chip type: GeForce GTX 1060
Device Key: Enum\PCI\VEN_10DE&DEV_1C60&SUBSYS_8393103C&REV_A1
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN1749
Driver File Version: 25.21.0014.1967 (English)
Driver Version: 25.21.14.1967
-------------
Sound Devices
-------------
Description: Głośnik/Słuchawki (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_103C8393&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8591 (English)
Driver Provider: Realtek Semiconductor Corp.
---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: HP Wide Vision HD Camera
Category: Camera
Manufacturer: DGEMU019IAB95D
HardwareID: USB\VID_0BDA&PID_58EB&REV_0007&MI_00,USB\VID_0BDA&PID_58EB&MI_00
DriverDesc: Realtek USB2.0 PC Camera
DriverProvider: Realtek
DriverVersion: 6.2.9200.10291

Cheers.

[Jay889]

[Jay889]

It's not related to the OS! I installed ubuntu and same issue appeared.

Thank you HP!!

[lewy01]

Great job eliminating Windows from the group of potential culprits ! So BIOS/hardware issue, I don't see any other option.