HP Omen 17 Keyboard and Touchpad Issue

[EasyBreezy0]

Hello all,

Recently, my HP Omen Laptop 17-cb1xxx  has developed an issue with the keyboard and touchpad. The keyboard and touchpad will no longer function at seemingly random intervals with the screen freezing. I also tend to have a wired mouse plugged into my device. When these incidents occur, the wired mouse's light that indicates it would be on goes out too. This issue began on 9/1. Upon restarting the laptop, the keyboard, touchpad, and wired mouse work.

The following paragraph will now detail previous issues with the device which may have had an effect on the current situation:

Prior to the current issue, on 7/27 my laptop unexpectedly crashed with the good 'ol blue screen of death. Upon a restart, the device displayed an error message stating that there was no bootable device. At the menu that was displayed, there were options to scan the device. The laptop passed each of the scans. After I had taken the device in to a repair place, the laptop started up fine with the error being unable to be replicated. On 8/28, the device once again displayed that error message upon waking it up from sleep. My university's IT department then examined the device. Once again, the laptop passed each scan that it went through. The laptop was opened up where it was found that one of the RAM sticks was loose. Upon removing and reattaching the RAM stick, the device no longer displayed the "no bootable device found" and restarted fine. The laptop was then stress tested for several days with the error not reoccurring. I then received the laptop back on 9/1. 

While my device no longer has the "no bootable device found" issue, I am wondering if these events are related. Prior to these incidents, I had no issues with the keyboard or trackpad.

ADDENDUM: right before I posted this, the laptop froze with keyboard, touchpad, and wired mouse not responding. This time, the wired house's light did stay on. Like in previous incidents, pressing the windows key and ctrl+alt+delete yielded nothing and I resorted to forcibly restarting the device.

If there is any further information that would help find the cause of my problems, please let me know. Thank you for taking the time to read this. 

[sandytechy20]

@EasyBreezy0 

Welcome to the HP support community.

I understand that you are getting touchpad and keyboard issues, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[EasyBreezy0 · Accepted solution]

Thank you very much for the response!

In the end, I don't think I will need to go through with your suggestions. The IT at the university I attend found that one of my RAM sticks was slightly out of place. After reseating it and then running an extensive set of scans and tests on the RAM, no further issue was found. Since 9/5, my laptop has functioned without any errors. 

[sandytechy20]

@EasyBreezy0

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.