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‎02-16-2025 11:25 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A9AV)
Operating System: Microsoft Windows 11

Hello. I replaced the keyboard case from AliExpress. The problem is that there was no ribbon connecting the keyboard to the motherboard and now the function buttons do not work (I cannot turn on the laptop with the button on the keyboard). Please give me the number of this part (ribbon) so that I can buy it.

MB: DA0G3LMBCGO rev. G

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1 REPLY 1

‎02-20-2025 01:27 PM

HP Recommended

Hi @Kororowy,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please let us know the serial number of the device via private message?

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you get back up and running! 

 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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