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Keksy24
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HP Omen 17-cb0006na randomly reboots with no BSOD, fried wireless

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HP Omen 17-cb0006na
Microsoft Windows 10 (64-bit)
OMEN By HP 17-Cb0006na  Laptop PC
Microsoft Windows 10 (64-Bit)

OMEN by HP 17-cb0006na  Laptop PC

 

In Warranty: Ends April 13, 2021

Months remaining: 7

Product Number: 7DT12EA


I am the end of my rope here - The laptop keeps randomly freezing up, crashing and going into reboot with no apparent reason or no particular trigger, whether on main power or running off the battery. There is no BSOD or overheating issue.  See video below. What's worse, is that those random reboots also disable components, for example my Wireless module was gone last night after another one of those reboots.
It is likely to be a grounding issue as it runs for a while on mains and freezes + reboots without warning if I touch it whilst on battery.

I've done absolutely everything suggested by HP's customer care and tech support - from changing power options to slow down my CPU to reinstalling Windows completely, and guess what - even with the fresh installation and CPU temperatures being under 80C at all times, it still locks up, makes a sound as if it short-circuited, and then crashes completely, presenting me with the Omen logo and boot screen  - see video.
I cleaned the fans with compressed air, it was on a cooling pad at all times, it is not an overheating issue. It is not a Windows issue either and UEFI checks all show as "passed" , meaning the components are healthy. Updated BIOS to the latest version, brought all of the drivers up to date, completely reinstalled GPU driver from scratch, switched to HP recommended power plan, reinstalled Windows, nothing helped. 

I even ran a test where I didn't have a single cable in any of the ports, just the laptop running from it's own battery AND EVEN THEN IT FROZE UP AND REBOOTED, a day after fresh Windows install. 

https://www.youtube.com/watch?v=TsmMH_sP_g8



Happens every 10 minutes on battery and every 30 - 90 minutes on mains, rendering the laptop completely unusable.

HP, FOR THE LOVE OF IT, accept the responsibility and the fact that it short circuits and RMA the unit, because I've done every single thing suggested by your staff and it got worse - after another one of those random reboots, the wireless component got fried and won't appear in BIOS nor device manager in Windows. 

I have lost countless hours that could be used for video editing and online streaming, which is already causing me a monetary loss. I lost out on even more time not sleeping and researching for possible solution. 

Please help.

Showcase of how HP Omen 17 crashes randomly
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Echo_Lake
HP Support Agent
HP Support Agent
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@Keksy24

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

I appreciate your efforts to try and resolve the issue. The last thing I can suggest performing system factory reset.

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time.   

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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