• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-17-2024 03:55 AM

HP Recommended
Product: OMEN by HP 17-cb0062tx
Operating System: Microsoft Windows 11

Hey Gang!

I seem to have run into a problem with my Omen Laptop. The GPU is artifacting and may need a replacement. I'm not sure where to have this replace since its a bit of an older model. I figured I may as well get a new motherboard. I've tried looking through HP Support for the Part No? Could someone assist me pleae? Also maybe share some advise.
In case anyone's wondering, this is what the artifacting looks like this https://imgur.com/a/xsYn7FS and this from this community https://h30434.www3.hp.com/t5/image/serverpage/image-id/321180i4BE3F11E3C2F0E42/image-dimensions/200...

 

Category:
1 REPLY 1

‎07-17-2024 06:29 PM

HP Recommended

@Ilamaknight 

 

The specs of your machine is

 

            https://support.hp.com/id-en/document/c06422971

 

List of parts

 

          https://partsurfer.hp.com/?searchtext=7WY89PA

 

You need system board part # L59777-601 which is N/A from HP stock. It would be VERY expensive because it contains

 

  • CPU or Processor which is Intel i7-9750H,
  • Video card: RTX2080
  • Windows license:  Windows 10 Home 64

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.