HP Omen 17 ck-2000 Fans Randomly Stop Spinning

[Garp_senchau]

@siskoo, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Have you tried the above steps shared? 

Here are some helpful guides to troubleshoot fan-related issues on your HP laptop:

HP Notebook PCs - Fan is noisy and spins constantly (Windows) | HP® Support

HP PCs - 900, 901, 909, 90A, 90B, 90E, 90F, 911 error is displayed on a black screen | HP® Support

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[siskoo]

Hi Garp_senchau,

I tried everything. A new BIOS update came out, but it only includes security updates. Previously, in the version F13 Rev.A, the fan sometimes worked flawlessly without OMEN Gaming Hub installed, and when operating this way, the power boost settings were not active since the Gaming Hub software wasn’t installed, resulting in lower performance. But now, the fan only works occasionally when the computer starts, and after a certain period, the fans stop. I’m sure the issue stems from the BIOS settings. The wattage values might be related to BIOS settings like the fan speed adjusted to the computer’s current power mode or a constant fan-on setting. So, we need urgent BIOS update. Since upgrading from BIOS version F.11 Rev.A, I’ve been experiencing issues. Before that, I never had any fan problems.

[Garp_senchau]

Hey @siskoo, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,

[Gameshot]

How do  I contact support? Is it the one behind the subscription paywall?

Thanks.

[Kuroi_Kenshi]

Hi,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[alexbelm48]

Hello everyone,

I'm also replying on this forum post as the model being mentionned here is more or less identical to the one that I have.

I have made a post on another forum topic, which you can find here: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Laptop-Fans-Stop-Working-Rando.... To make it short: this isn't an OS nor a driver nor a fan problem. This has something to do with the Embedded Controller which is responsible of sending PWM signals to both fans & monitoring them.

I apologize if I necro-bump posts, but this is a severe, ongoing issue that will not be fixed with regular repairs, whether it be by HP or a third-party repair shop. It would also be a waste to replace the full motherboard, and I do believe this isn't what was done to my computer when I RMAed it on my end.

I would rather want the engineers to be aware of this issue, so that they can investigate and fix. I'd be in fact glad to provide anything that is useful to them to diagnose the "why" in all of this.

EDIT: I have made a separate post to document the issue that we're all experiencing here: https://h30434.www3.hp.com/t5/Gaming-Notebooks/OMEN-17-ck1000-ck2000-cm2000-intermittent-fan-dysfunc...

Thanks,

Alexis