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BartAllen
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HP Omen 17 keyboard keys not working

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HP Omen 17

I've bought a new HP Omen 17 (running on Windows 10) over a year ago. It's been working like a charm, but overnight its been acting rather weird (as I didn't have this problem 12 hours ago)

I noticed the issue with one of my laptop keys:

- Being unresponsive until pressed multiple times; I'd have to hit "K" several times for the letter to appear

- Being typed in continuously after pressing the key; hitting "K" once types "KKKKKKKKKKKK" and keeps going.

 

This happened once when I spilled water on my old computer, though water hasn't been near my computer - or any drins for that matter - unless it's due to sweat, but with just one key being like this, will I have to take it to a repair shop?

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Echo_Lake
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@BartAllen

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.
  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

    The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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BartAllen
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It stated that a troubleshoot is needed as the test failed:

Keyboard Test

The test found a problem with the keyboard. The keyboard may need to be replaced.

Additional guidance recommended.

Try the test again using a different keyboard if possible.

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Echo_Lake
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@BartAllen

Thank you for posting back. 

 

This sounds like hardware related issue with the  Keyboard. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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