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‎02-08-2019 10:23 AM

HP Recommended
Product: HP Omen 17
Operating System: Microsoft Windows 10 (64-bit)

The HP Omen 17 has the hinge embedded under the cover of the keyboard cover and this has started cracking. It was cracked 8 months ago but after constant opening and closing under normal wear and tear, the crack is widening. Is there anything HP can do for me to resolve this issue?image.png

The photo shown above is not my exact laptop but it is the same product and same issue. However, my cover has coming popping out of the base. 

15 people had the same question
1 REPLY 1

‎02-08-2019 11:25 AM

HP Recommended

@Talking_Mango

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
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