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Matey6000
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HP Omen 17 shut down issue/does not turn on

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Omen by HP 17-cb1018no
Microsoft Windows 10 (64-bit)

Hello,

I have a brand new Omen 17 gaming laptop. I have had shut down issues since i bought it. Laptop just randomly shuts down when gaming, but also sometimes it shuts down immediately when i turn on the computer. I have tried already download and install all new: windows updates and drivers and new bios update F.12 rev A. After updating bios, laptop did not want to start correctly. Then i tried to reset the laptop to factory settings. After that laptop does not turn on anymore. It just shuts down immediately (sometimes it says that windows install failed -> needs restart to try again. When restarting it just enters a loop and fails again.) What should i do next? 

 

 

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Matey6000
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Now i tried to install windows from USB device, but it did not work. I changed boot order from boot menu. Then i saved boot settings and restarted my laptop. It shutdown and now it does not respond anymore when i push the power button. Please help me with this problem.

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Matey6000
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Took the battery out now and tried to perform a hard reset. Laptop still does not respond when pushing power button. There are not any LED light blinking and power button does not lightup.

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praveen196
HP Support Agent
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@Matey6000 Welcome to HP Community!

 

I understand that the HP Omen 17 shut down issue.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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